Unallocated Payment

I went into Pontus Electronics in Randgate, Randfontein on the 3rd of February and made the payment on the new Pocket Pod that they have in Store (Self Service), I entered the correct account no, and paid R425.00 using my Capitec Bank Card , but the payment did not reflect on my Dads Account, and my mother phoned me on the 8th saying there is a message on their TV saying that they must remember to pay.<br> <br> I even went back to Pontus yesterday with my bank statement, (as there is no proof that is printed by this Pocket Pod), spoke to Natasha and she even sent it through to your offices, still the payment is not showing).<br> <br> a Bank Statement is more than enough proof that I did pay inside Pontus Electronics in Randgate Randfontein, I did receive a sms at the same time that I did the payment in the shop! There is NO paper attached to their machine that can count as proof of payment, so how do you expect from me to get paper as proof of payment?? They cut my parents decoder on Sunday morning and I had to pay R460 again to get it reconnected. PLEASE WHAT TO I NEED TO DO, AS THEY ARE MAKING ME OUT AS A ****?????