1 reviews | Active since Oct 2013
Unallocated monies - ripping people off
On 27 July 2015, I paid R1125 for my Dstv account, at mabaleng. The lady Magret said she needed to fax through the payment to headoffice as they are experincing problems. The payment was done and was supposed to be allocated to my account, and yet we find that the payment has not been allocated as the servises have been cut off. Headoffice has been asking for bank statements which I have provided to show that the money indeed went through. This is all costing me a lot of money having to call every time as the decoder has been disconnected and they seem to be not interested especially the lady Magret from mabaleng. Whilst this is being investigated, we in the meantime are disconneted and that would mean I paid for services which are not been rendered.<br> I hope a competitor comes along and I will migrate to them as Multichoice has not care for its customers. I am very annoyed and unhappy
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the billing on your account has been adjusted and your service activated.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the billing on your account has been adjusted and your service activated.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert