1 reviews | Active since Apr 2023
Unallocated Funds requires PDF file, while recieving the real proof of paymemt
In the start of June 2023 my wife made a monthly payment via her banking app but the Dstv was still cut off, a few days later she made a 2nd payment at Checkers and this one reflected and the Dstv was switched back on again. Since then I tried to get the first payment allocated to the account but my attempts brought me nothing so far its been more than a month we email we phone but nothing. After numerous attempts of forwarding the proof of payment to the designated department they reply that we should not send screenshots or bank statements, and this after we are sending them the actual Capitec proof of payment pdf file. I mean come on what are these people doing in their working hours. I beound the point of dissapointment.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Please note here is the another reference number if the first shows no info ref. ***4
Please note here is the another reference number if the first shows no info ref. ***4
Please note we are still working on resolving your query, feedback will be provided shortly.
Kind regards,
DStv: Hello Peter Team
Please note we are still working on resolving your query, feedback will be provided shortly.
Kind regards,
DStv: Hello Peter Team
Its been a month now and my issue has still not yet been resolved, What ever happened to customer service and ensuring to keep the customer satisfied by all means possible. But what you are doing is ******* this is unacceptable to wait months for payment allocation. Ive worked in the retail sector before and always ensured to keep the customers interest at heart, cause I always took it from the customers perspective How do you wanted to be served as a customer!
Its been a month now and my issue has still not yet been resolved, What ever happened to customer service and ensuring to keep the customer satisfied by all means possible. But what you are doing is ******* this is unacceptable to wait months for payment allocation. Ive worked in the retail sector before and always ensured to keep the customers interest at heart, cause I always took it from the customers perspective How do you wanted to be served as a customer!