Unallocated funds - Poor client service

DStv customer care

Their quality of service seems to have gone from BAD to WORSE!

Thier frontline staff is misbehaving on the calls without consideration of the repercussions of their actions.

Customers are kept on hold for more than 40 minutes. Agent Lesego on your online chat kept doing the same troubleshooting for an hour and expected different results. Some of their agents can't analyse customer statements.

We have been dealing with this billing issue since the 27th of December 2023.

Every day we get different feedback from the billing department. You can see this from the email trail.

This morning our decoder was disconnected. I thought after speaking to your team leader (Thuli) over the weekend this matter would be resolved.

Unfortunately, I don't have the time to follow up with DSTV. If you can't provide us with service, rather cancel.

Your prompt reply would be appreciated.