Unallocated Funds

<p>This post is due the fact the my drama has been going on for the past 7 days with no resolution.</p> <p> </p> <p>Before we continue, please can it be noted that the person who deals with this query must firstly understand what the "Pay Now" functionality of the self-service and that it goes through the PayU gateway. So far no one that I have dealt with has shown the inclination that they understand this is.</p> <p> </p> <p>I made the payment via credit card through PayU of R844.00 on 16 January 2017.</p> <p> </p> <p>Your teams constantly ask that I send proof of payment. Guess what, your system does not provide the proof of payment. The very first question that should have been asked of me was: "What was the credit card details you used to do the payment?" Not a single person asked this and this is what led me to believe the agents dealing with me are not up to speed with the system.</p> <p> </p> <p>Your finance team emailed me saying they need a proof of payment that shows the amount (despite me indicating that this cannot provided as YOUR system does not provide it).</p> <p> </p> <p>Now, out of fear of being blacklisted ,I did you work for you, contacted PayU and they confirmed the payment. They provided me with a reference number and merchant ID. This was emailed to the finance team, and a Jacques Herbst on Wednesday. They cited a 3 day turnaround time. It is now 3 days later and I have heard nothing.</p> <p> </p> <p>If the bank has confirmed that the payment has gone through, and PayU has sent a proof of payment, then it is your job to find the money. I want this resolved TODAY.</p> <p> </p> <p>It is not the customers fault if your systems have failed.</p> <p> </p> <p>I don't care where you find the money, I just want the funds to be allocated into my account. Once again, here are the details for the payment.</p> <p> </p> <p>PayU reference: ********** 051513</p> <p>Merchant ***-3bf4-487a-88ae-fc3334c3e87c</p>