Unallocated funds.

Hello peter <br> <br> I have recently paid my mothers dstv through Pep stores and her customer number was used as reference <br> It's been 4 days the issue has not been resolved<br> I was asked to send through proof of payment I faxed it through called call center asking to be reconnected<br> Which they do eventually then at 1 am each morning I get disconnected and I have to start process all over again. <br> Worried if I am not satisfied with the service in 4 days the is still someone whose complaint hadn't still been resolved it's pending 5 months now.