GW
George W
1 reviews | Active since Oct 2017
07 Nov 2017, 20:14
Unallocated EFT Payment
EFT payment of the 1 September 2017 was not allocated. Proof of payment was forward to "accounts department" and to various consultants over the last few months. Every time Multichoice apologise and indicate that they will forward proof of payment to accounts department.
Doing the same thing I'm doing, but expecting a different result?! - cant believe that nobody can try to contact the account department, ask them to search to the payment on their bank statement and revert back. Regards George
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Nov 2017, 08:35Dear George Wolfaardt
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Nov 2017, 08:35
Official
Dear George Wolfaardt
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Nov 2017, 16:22Dear George Wolfaardt
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please be advised that we currently investigating your unallocated payment with our Finance department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply08 Nov 2017, 16:22
Official
Dear George Wolfaardt
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please be advised that we currently investigating your unallocated payment with our Finance department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,