GW
George W
1 reviews | Active since Oct 2017
18 Oct 2017, 22:07
Unallocated EFT Payment
On the 4 of September we were informed that the account is overdue. Upon investigation we determined that the scheduled EFT payment of the 1 September 2017 was not allocated. While MultiChoice was looking into the matter after we forward the proof of payment. We attended to a second payment on the 5th of September as the SMS we received indicted that the service will be discontinued. Surprisingly the second payment was unloading within minutes. Regarding the the 1st payment, we have followed UP numerous time and emails and keep being informed that they will forward proof of payment to the accounts, as they have no ither way to communicate with accounts. One month later we still waiting for a reply.
To MultiChoice - please do not reply to this posting as follows: We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
We have phone and sent emails and still await your reply from Consultants Nomusa Ndlovu, Brianel Couch, Team leaders Karen and Patience Cindi and even from "proofofpayment at multichoice"
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
19 Oct 2017, 07:41Dear George
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply19 Oct 2017, 07:41
Official
Dear George
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Oct 2017, 15:16Dear George
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Thank you for taking my call earlier today, we tried contacting you again at 15h07 to no avail.
We were able to retrieve the proof of payment for the 4th September and we have escalated it to our finance team for further assistance.
As soon as we have feedback, we will be in touch.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply19 Oct 2017, 15:16
Official
Dear George
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Thank you for taking my call earlier today, we tried contacting you again at 15h07 to no avail.
We were able to retrieve the proof of payment for the 4th September and we have escalated it to our finance team for further assistance.
As soon as we have feedback, we will be in touch.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
GW
George W's updateReviewer Update
20 Oct 2017, 12:19Dear Lebogang
Please note that there were two payments made - 1st of September and 4th of September. Please see case reference number dated 20 of Oct 2017 from Thamsanqa Amos - Ref: ********** referring that the 1st of September is not allocated.
You are welcome to contact me. I was in a meeting during your second call.
Regards
George
GW
George W's update20 Oct 2017, 12:19
Reviewer Update
Dear Lebogang
Please note that there were two payments made - 1st of September and 4th of September. Please see case reference number dated 20 of Oct 2017 from Thamsanqa Amos - Ref: ********** referring that the 1st of September is not allocated.
You are welcome to contact me. I was in a meeting during your second call.
Regards
George
GW
George W's updateReviewer Update
27 Oct 2017, 13:19Dear Lebogang
Any feedback?
The day after we posted it on Hello Peter you phoned and informed me that you will attend to it and will forward it to accounts department. (for the records we have been forwarding it the last two months to the same account depoartment).
A week later and still no feedback from you or anybody else from MultiChoice. Must we post it again to get a phone call?
We await for reply
Regards
GW
George W's update27 Oct 2017, 13:19
Reviewer Update
Dear Lebogang
Any feedback?
The day after we posted it on Hello Peter you phoned and informed me that you will attend to it and will forward it to accounts department. (for the records we have been forwarding it the last two months to the same account depoartment).
A week later and still no feedback from you or anybody else from MultiChoice. Must we post it again to get a phone call?
We await for reply
Regards