AF
Albertus F
1 reviews | Active since Sept 2023
06 Dec 2023, 13:53
Unallocated Dstv Streaming payment
My DSTV customer number: *** & Refence number: ***1 I made a payment on my Streaming package on the 24th of November 2023. On the 26th they cut the service due to no payment, I rry to phone them, but invaine, started an email conversation in which they inform me that my payment does not reflect on their system and they need "a proof of payment" in PDF format. I submitted it several times without hearing anything back except that the matter is still at finance department. On the 4th December 2023 I made a second payment just to get my streaming service running. I just want someone to explain to me what happened to my money and am I going to get it back.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
06 Dec 2023, 14:38Hi Albertus Fourie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Dec 2023, 14:38
Official
Hi Albertus Fourie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
AF
Albertus F's updateReviewer Update
06 Dec 2023, 15:15Thank you for the help.
AF
Albertus F's update06 Dec 2023, 15:15
Reviewer Update
Thank you for the help.
DStv (MultiChoice)'s replyOfficial
07 Dec 2023, 12:52Hi Albertus,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the payment for the 24 November 2023 has been allocated into your DStv streaming account.
Please note that it reflected that the payment was made into your old DStv account instead of your streaming account.
In future when making EFT payment for your DStv streaming account please use *** as your payment reference.
Kind Regards,
Employee Support
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the payment for the 24 November 2023 has been allocated into your DStv streaming account.
Please note that it reflected that the payment was made into your old DStv account instead of your streaming account.
In future when making EFT payment for your DStv streaming account please use *** as your payment reference.
Kind Regards,
Employee Support
Best regards,
DStv (MultiChoice)'s reply07 Dec 2023, 12:52
Official
Hi Albertus,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the payment for the 24 November 2023 has been allocated into your DStv streaming account.
Please note that it reflected that the payment was made into your old DStv account instead of your streaming account.
In future when making EFT payment for your DStv streaming account please use *** as your payment reference.
Kind Regards,
Employee Support
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the payment for the 24 November 2023 has been allocated into your DStv streaming account.
Please note that it reflected that the payment was made into your old DStv account instead of your streaming account.
In future when making EFT payment for your DStv streaming account please use *** as your payment reference.
Kind Regards,
Employee Support
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Dec 2023, 12:54Hi Albertus,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the payment for the 24 November 2023 has been allocated into your DStv streaming account.
Please note that it reflected that the payment was made into your old DStv account instead of your streaming account.
In future when making EFT payment for your DStv streaming account please use *** as your payment reference.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the payment for the 24 November 2023 has been allocated into your DStv streaming account.
Please note that it reflected that the payment was made into your old DStv account instead of your streaming account.
In future when making EFT payment for your DStv streaming account please use *** as your payment reference.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Dec 2023, 12:54
Official
Hi Albertus,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the payment for the 24 November 2023 has been allocated into your DStv streaming account.
Please note that it reflected that the payment was made into your old DStv account instead of your streaming account.
In future when making EFT payment for your DStv streaming account please use *** as your payment reference.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the payment for the 24 November 2023 has been allocated into your DStv streaming account.
Please note that it reflected that the payment was made into your old DStv account instead of your streaming account.
In future when making EFT payment for your DStv streaming account please use *** as your payment reference.
Kind Regards,
DStv: Hello Peter Team
Best regards,
AF
Albertus F's updateReviewer Update
07 Dec 2023, 14:58- The method of payment exactly the same as previous payment, but unfortunately the previous showed onto my streaming account. I only use paying methods suggested by DSTV.
- I truely do not understand how can the one month by allocated and the next payment, exactly the same way, unallocated.
AF
Albertus F's update07 Dec 2023, 14:58
Reviewer Update
- The method of payment exactly the same as previous payment, but unfortunately the previous showed onto my streaming account. I only use paying methods suggested by DSTV.
- I truely do not understand how can the one month by allocated and the next payment, exactly the same way, unallocated.