Unallocated Credits Due to us and they Refuse to allocate it to our account

<p>We changed account and bank details on our Debit Order for our decoder they took duplicate debits from December 2015 unitl August 2016. Our local Multichoice banch confirmed that the duplicated amounts are laying on unallocated but they refuse to add it to our exising account even though proof of duplicate deductions have been sent numerous times to ********** We have also been given numerous case numbers and been sent from pillar to post but nothing has been reolved as yet. We can't let this amount go as it has escalated to R8260.00 which needs to be added to our existing account. That is all we have been asking for. </p> <p>They have ignored all our attempts even with the proof we have provided. </p>