ZM
Zina M

1 reviews | Active since Feb 2013

06 Sept 2016, 12:37

Unallocated Bad Service

<p>I'm tired of DSTV and their ******* it's like no one is wiling to assist me . A payment I made of the 20th July even today is Unallocated. It's like no one cares , I have to waste my airtime everyday and call you. Even Elna Malinga is of no use all she says is escalated and investigating it's now a month and still nothing. I today took the liberty of driving to their Randburg offices and I'm not leaving until this matter is resolved.</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Sept 2016, 13:36
Official

Good day Zina

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Sept 2016, 15:20
Official

Dear Zina

We have received your payment query.

We 're really sorry for your frustration and the inconvenience caused. Please be assured that we are handling your case in a strict manner with our finance team for a speedily response. We will get back to you shortly to inform you about our findings.

Thank you for your understanding and co-operation. Once again, please accept our apology.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Sept 2016, 15:53
Official

Dear Zina

Your payment has been allocated back into your DStv account.

Thank you for taking your time and patience.

Kind regards

Dinah

Best regards,