1 reviews | Active since Feb 2013
Unallocated
<p>I paid my DSTV on the 20 July via the FNB cellphone banking. Then I start getting SMS telling me I must pay R844 before the 28th I ignored the msg and contacted the contact center and I was told the funds are unallocated I must send proof of payment. I sent screenshots and a bank statement to Refiloe Motsepe to send to the billing department. On the 12 th of August woke up to a msg about my account being suspended. Then I called the contact center again and I was reconnected and I also sent Jabulile the pop still nothing. Yesterday I also woke up to the same msg and I Called the contact center and I was reconnected. I paid on time yet I get disconnected and have to waste my airtime following DSTV for something they should have sorted out a long time . Even sent an email to Jacques Herbest still no response. It now going to be a month since I paid for August but I'm told I didn't pay. Payment ( ********** 7) [# ********** ]</p>
Dear Zina
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Zina
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Zina
Thank you for taking our call as discussed the payment is not reflecting on our end. Kindly send us the proof of payment so we can allocate your payment.
Please refer to your personal email address, where you can respond with the required information.
Regards
Elna
Best regards,
Dear Zina
Thank you for taking our call as discussed the payment is not reflecting on our end. Kindly send us the proof of payment so we can allocate your payment.
Please refer to your personal email address, where you can respond with the required information.
Regards
Elna
Best regards,
Dear Zina
Thank you for your prompt response .
We did receive the proof of payment. Your enquiry has been referred to our finance department for urgent assistance in allocating your payment.
Feedback will be provided as soon as payment has been allocated.
Regards
Elna
Best regards,
Dear Zina
Thank you for your prompt response .
We did receive the proof of payment. Your enquiry has been referred to our finance department for urgent assistance in allocating your payment.
Feedback will be provided as soon as payment has been allocated.
Regards
Elna
Best regards,
Dear Zina
Please note that investigation is still pending our finance department is doing all they can to trace your payment back to your account. We will provide feedback as soon as they confirm that payment has been allocated.
Unfortunately in the meantime the system will automatically disconnect your service as payment is not yet reflecting, should that happens please inform us we will reinstated your service immediately since we are awaiting for your payment to be allocated.
Apologies for the inconvenience caused.
Regards
Elna
Best regards,
Dear Zina
Please note that investigation is still pending our finance department is doing all they can to trace your payment back to your account. We will provide feedback as soon as they confirm that payment has been allocated.
Unfortunately in the meantime the system will automatically disconnect your service as payment is not yet reflecting, should that happens please inform us we will reinstated your service immediately since we are awaiting for your payment to be allocated.
Apologies for the inconvenience caused.
Regards
Elna
Best regards,