Unaceptable Service

We have had more pain than pleasured with Dstv for months from being disconnected any time of the month and spending long periods on the phone to have it reconnected and being charged triple reconnection fees at once. Every time I phone in I am charged a reconnection fee if it's my fault or not. I have had select 2 of years. First only on one decoder now on two. Friday when we got home the one was disconnected.I spent 45 minutes on the phone with them to get it reconnected (R110 airtime gone) to have it reconnected but now its on the wrong package. According to the agent IT is busy correcting the problem and would take between 2 to 24 hours. Its now been 48 hours and still it has not been fixed. I am tired of having to pay my hard earned money and then always having to fight to get the service I pay for.