unaccounted Accounts ref ***8

We paid our annual subscription 0n 23rd of October 2015. Since then our service had been interrupted every 4-5 days. We spoke with a string of \Consultants\" who asked for proof of payment, which we dully sent. We forwarded our proof of payment to various departments, including...\"unallocated\", \"info\", \"enquires\" etc and of course, to the many consultants that attempted to help. The matter is still being \"escalated\"....By so much escalation I am convinced that had reached Himalaya's highest summit.<br> We had to physically go to the bank and take a stamped proof that the said funds left our account and moved into Multichoice's. Not enough. still hassled. Lost hours of viewing, lost precious time having useless conversations, sent e-mails that were unnecessary, all because this company hasn't got a clue how to manage their business. We even have a roaster in the house that specifies who's turn is it to phone. Today is my turn again....we are all academics....but the research is not that important, isn't it....rather spend another (useless) hour to explain (AGAIN) the whole story. And to add insult to the injury.....guess what? I receive surveys....to rate the service!!!! PLEASE HELP!"