Unacceptable unfair non-service

Our connection was cut without any notice. When I inquired it was due to increase of subscription. The service continued for 5 months and was not cut immediately. On my cost I had to phone them only to speak to computer and after holding on -speak to "consultant". They are not able to make any decisions and operate as if they are programmed only with specific remarks / responses. Promises to refer to Finance dept for consideration - NEVER to return any call. Consultant are not able to do any calculations. First consultant indicated that I had to pay R 19,83 for shortfall of R 6 for 5 months. When I questioned her she confirmed service will be reconnected if I paid R 19,83. The service was in fact connected for 2 days. Only to repeat the process to phone and explain the service was disconnected. This company need to sharpen their communication *They have to take immediate action if full installment is not paid - not delay for 5 months *Send a message via decoder *Phone the customer if the account is in arrears *Do not rely only on the server for bulk sms's - it is not reliable * Return calls of customers - give feedback

It seems this is another way of making extra money - to expect customers to pay connection fees where services should not have been cut in the first place

Unacceptable