UNACCEPTABLE TREATMENT

i have been debited despite me telling the consultant that i do not want the payment method to be a debit order. I have now incurred a failed debit cost which is through the negligence of the multichoice consultant. I had called in thereafter to change the method of payment and report the issue. i have called in today again just to confirm if the method of payment had been changed only to find out that it is still set on a debit order. I have explained to the consultant that i am holding multichoice responsible for the cost incurred and she advised me that i will need to sort out the costs with the bank myself and multichoice will not pay for it. I then asked for her name and to speak to a manager and she told me she will be putting me on hold and she cut the call. It is unacceptable that we as customers get treated in this manner as we are paying for the service and not getting it for FREE!!! You would have to accept that you are being paid for a service and you are not doing your customers any favors!!!