Unacceptable service or lack of service

I don t have the energy to write the whole story again but have complained twice before on Hello Peter. I was contacted on Saturday by the price lock guys to say that my account for the explorer would be credited in full from 4th December to date due to the fact that although i had an explorer it had not been installed. The installer came today to install my explorer but it wont work as apparently there is an amount outstanding on my account. An amount i have been charged even though I haven't had the service. Please sort this out or come and collect my explorers. I have been dealing with this since December and cannot waste any more time and energy or money on it. If it isn't sorted by the end of the week please send a courier to collect my explorers plus please cancell my pvr.