Unacceptable service levels

For almost 2 months now my mobile services has been disabled. I have called on numerous occasions to be told each time that the problem is still being looked into.<br> <br> Having purchased the '****le' I find this type of service disgusting to say the least. For a technical issue to take this long to resolve is unacceptable. Replace your IT Department and provide me with a refund for the cost of the ****le.<br> <br> With this service not being a money spinner, is it a case of just leave it be??<br> <br> Your comments will be appreciated.