Unacceptable service for a paying customer

<p>I have a BE1 error on my decoder, after spending 40 mins on the phone I was told to take my decoder to a service centre as it needs to be replaced. At the service centre I was told they have no stock of the decoders with no idea when they will receive stock. I went back home, my sister offered to borrow me her extra decoder until the service centre receive stock. I phoned and asked them to pair my smart card with the decoder so that I can still use the service that I am paying for, and was told they cannot do it. So now I am paying a subscription without being able to use my dstv. I want a refund on my subscription until I have a replacement decoder. Or you are welcome to cancel my subscription.</p>