SC
Shahiem C

1 reviews | Active since May 2016

24 May 2016, 10:29

Unacceptable Service for 8months

<p>i have a Account with Dstv for the past 8 months. i must call them every monday for reconnecting my account when my account is paid . The Cherry on the cake is that i have 2 accounts with them with the same address. They have been unable to take the one account off the system for 8 months so that i can have only one active account. they are either *********** or lazy. Monday(yesterday) i called again. My monthly bouguet is R479- dstv took R794-40 from my bank account. this is a diffrernce of R311-04 What is going on. i have a credit of R770.40 in my secondary account with them. this money must be paid back to my Bank account. i dread taking a package out with DSTV...ENDLESS PROBLEMS.....now i must wait for my money while my debit orders in my bank account are coming back returned. my account no *** . there is no urgency to pay customers back but let you owe them.....Its a other story</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 May 2016, 08:08
Official

Dear S Cassim

Apologies for the delayed responds.

According to our records you have been assisted and the billing on your account adjusted and refund paid out to you .

Regards

Rupert