UNACCEPTABLE SERVICE AND INCOMPETENCY

Livid is an understatement! The worst service provider (***8)

I always pay my account before my payment date and have never had issues with missing any payment. December I paid it on the 23rd of the month and to date Multichoice still says I owe them money and they cannot locate my payment yet I have sent them my bank transaction showing I have paid which they claimed it cannot be used. Called my bank and it so happens that I am not the only one requesting a POP to give to Multichoice but they could not provide me with one because I loaded Multichoice as a beneficiary- I pay them the same way I pay every month.

They have cut services so many times and each time I have to call so they can reconnect. Have called about for times each day the past 3 days and its still not resolved. I cannot pay the other decoder because it still shows the amount I paid in December as outstanding. This is unacceptable for an entity as big as Multichoice- its one thing to say maybe there was a glitch in the system and sort it out ASAP but to treat your loyal customers like this and one consultant had the audacity to tell me "Mam hence you do not have to wait for your payment date to pass" and this is supposedly a consultant that had just listened to my complaint. Have sent multiple POPs and sent one twice yesterday and as much as the disclaimer states that "... they will respond within 24 hours" - its never the case.

Now they are additional billings added on my statement and when you ask the agents why those amounts are there or ask them to cancel- they cannot assist. This is UNACCEPTABLE!