HM
Herbert M
1 reviews | Active since Nov 2014
01 Sept 2015, 09:54
Unacceptable service
Hi<br> I am very frustrated with dstv it takes 3 minutes just to get in the queue to talk to the call centre after which I have to wait another 2 minutes for them to access my info. They don't even call back because my network fa**** then i must wait another 5minutes talk to anyone.<br> All just because of an error i can't even reset on your useless selfservice app. Your product is great but the service is very poor<br> Regards<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 12:45Hello MartinH88,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply04 Sept 2015, 12:45
Official
Hello MartinH88,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team