UNACCEPTABLE SERVICE.

Today I purchased an explorer and connected it in my bedroom, we have an explorer in the lounge and the small grey decoder in my bedroom. We simply disconnected the grey one and connected the explorer, we could not connect and contacted your call centre after15:00, Tobekile answered the phone told me what to do but we could not manage, told me after 35mins that her team leader Ashley Govender was activating it on his side as we speak and I would be connected with the hour, that call ended at 15:56. I called in again at 18:39 and again was on the call for a long with a very distrubtive agent who simply did not listen and kept interupting me. I even asked her to listen to UNDERSTAND and NOT to respond. I was told its a signal issue, which made NO sense to me because buying an explorer could not knock off my signal. I mentioned I would disconnect the new explorer and reconnect the grey one to check if its signal becuase the lounge was playing fine. While I did that she dropped my call.

THIS TO ME IS COMPLETELY UNACCEPTABLE, NO WAY TO TREAT A CUSTOMER.

Both the lounge explorer and the grey box are showing. So how can it be a signal issue?

CAN SOMEONE ACTIVATE MY NEW EXPLORER BECUASE IT IS NOT A SIGNAL ISSUE, I AM STUPID. WHY MUST I BE FORCED TO PAY TO CALL OUT AN INSTALLATER.

AND, the last agent changed my package and NOW WE CANNOT VIEW MNET. WHAT THE HECK.. WE PAY FOR PREMIUM.

DSTV, UNACCEPTABLE