unacceptable service

In the last 2 weeks i have called in multiple times to the call center for assistance with the signal that we keep loosing. To date i have not received appropriate assistance nor has my call been escalated to someone that can assist me and resolve the issue. The call center agents says they dont know what to do. For the amount of money that we pay monthly this is completely unacceptable not to mention that i pay for the calls every time i have to call in just to get a consultant that cannot assist me. I do request for urgent assistance on this matter as it has been going on for to long now.