Unacceptable Service

I phoned inn at Multichoice . I spoke to Botlhale requesting her to disconnet my service for a month since we are not going to utilise it for the period. She told me it is impossible because we are a month to month subsribers. With attitude she told me there is nothing I can do because what she is telling me is what was decided by Multichoice.<br> <br> I requested her to call her supervisor while on the line. I held the line for over 10 minutes waitng for the supervisor. A gentleman by the name Tinyiko finally came only to tell me that multichoice changed its system and the service cannot be done anymore. <br> <br> My problem is multichoice make changes and never care to inform its customers as a service provider but its staff. Who respond with attitude to tell us about the internal information which concern us.<br> I want my service disconneted bacause multichoice is quick to cut off our line if it is not paid. What is the difference with a requested disconnetion. I cannot pay for the service im am not using.<br> <br> To pay lip service to your long standing customer is a slap in the face.<br> <br> Regards<br> Irene Aphane<br> <br>