Unacceptable service

For the past 3 months I have had issues with the billing on my account.

As part of a promotional package, DSTV contacted me to let me know that for being a loyal customer over the past few years, I would be receiving a DSTV Explora as well as the installation free, in addition to a reduction of my premium subscription to R809.

This took place in July. I received the Explora, and after back and forth communication, finally had it installed. It was then that the issues began - I have not been paying the R809 as promised, I have been billed the normal premium amount. It should be noted that i have a debit order facility set up for payment of my account.

For the past three months, I have been billed incorrectly, with many times even being told that because payment wasn't received they would suspend my services. Which they did, numerous times. This meant that I would have to call them or contact them via the DSTV Now Live Chat to resolve this issue each time, and each time they would apologise and say the problem was on their side and that they would rectify it.

A short period of time would go by and this whole problem would happen again. Today I received a sms saying once again that my service was suspended and that I owe over a R1100 on my account due to non-payment. My debit order went off as planned on the 15 of September still for the normal premium amount. When I called to the DSTV call centre today, they explained that I was also being incorrectly billed for Showmax - a feature that I should be getting for free as a premium subscriber. My services were also reinstated.

This back and forth, incorrect charges, overcharging and having my services suspended continously over an issue that is being caused by DSTV itself is one considerable inconvenience and unacceptable.