Unacceptable service

My account was disconnected because of non payment but i then called multichoice and asked them how much is due and where can i pay, they told me and i paid the same day, my account was re connected only to find out 2 days later that my pvr functions have also been disconected meaning i couldnt record progames or view recorded programes , i contacted them again and they told me of an 80 rands fee thats outstanding , i was so furious as i was not told about this when i asked why was i not given the total correct amount to pay the lady said she doesnt know why, i made an eft on monday the account should now be upto date, but im still getting the same error, i dont have airtime to waste , i even tried fixing the error on ur online self service it keeps giving me an error , i want this matter sorted today, this is poor service indeed , this is my customer number ***9 , please sort this out.