gE
gary E
1 reviews | Active since Jan 2016
07 Jan 2016, 12:23
UNACCEPTABLE SERVICE
Early Decemeber our DSTV dish packed up. We then via the advertised pamphlets sms DSTV for the speacial which was acknowledged on the 11/12/2015. TODAY 7 JANUARY 2016, NEARLY A MONTH LATER and after 100s of recorded calls with references and numerous emails to service desk..all ESCALATING our issue we still have had NOT ONE CALL BACK to assist. all operators can do is ESCALATE but then nothing transpires. If only one could call or email the senior guys like Koos Beker maybe something would happen.<br> after a month we have no idea when we will get a dish/decoder...RIDICULOUS SERVICE
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Jan 2016, 11:47Hello gg2,
We tried to contact you today but could not reach you. It was also not possible to access your DStv account using your personal details.
It is with great concern and regret we received your feedback regarding our service. We apologise for your inconvenience.
As we're committed to resolving your query. We have referred your request to the relevant department for further assistance. Kindly expect feedback directly from them.
We value our customers and thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. It was also not possible to access your DStv account using your personal details.
It is with great concern and regret we received your feedback regarding our service. We apologise for your inconvenience.
As we're committed to resolving your query. We have referred your request to the relevant department for further assistance. Kindly expect feedback directly from them.
We value our customers and thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply19 Jan 2016, 11:47
Official
Hello gg2,
We tried to contact you today but could not reach you. It was also not possible to access your DStv account using your personal details.
It is with great concern and regret we received your feedback regarding our service. We apologise for your inconvenience.
As we're committed to resolving your query. We have referred your request to the relevant department for further assistance. Kindly expect feedback directly from them.
We value our customers and thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. It was also not possible to access your DStv account using your personal details.
It is with great concern and regret we received your feedback regarding our service. We apologise for your inconvenience.
As we're committed to resolving your query. We have referred your request to the relevant department for further assistance. Kindly expect feedback directly from them.
We value our customers and thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah