LJ
Lizelle J
1 reviews | Active since Oct 2015
21 Oct 2015, 20:14
Unacceptable service
We've been paying, like diligent citizens, our full DStv Access and Premium subscriptions for many years. Dutifully, each month by debit order. Come August 2015 and we are billed instead of the normal R779 per month, a whopping R2422.96. September R1645.33. Trying to sort out the problem is like pulling teeth, with several enquiries, which later became complaints, to customer care line, team leaders and super visors. Eventually the lights went on for someone who told us that when DSTv Multichoice went over to their \new system"two months ago"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Nov 2015, 14:40Hello Lizelle Jacobs,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the next payment will be debited on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the next payment will be debited on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply05 Nov 2015, 14:40
Official
Hello Lizelle Jacobs,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the next payment will be debited on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query and the next payment will be debited on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile