MH
Mark H
1 reviews | Active since Jan 2013
04 Oct 2022, 10:54
Unacceptable reconnection fee
I have been paying my subscriptions on a month to month basis, which is my requirement. I have not made a payment this month yet, as I am away. I will sort this out when I return, but now I see I am being charged a reconnection fee. I am not paying this. You have tried to charge me this once before, and after a long fight, you reversed it. I expect the same to be done. There is no valid reason for you to charge this extra amount. This is totally unacceptable. If you want me as a customer, treat me properly. As for your call centre agent, ask him to listen to customers when they speak.
Helpful (0)
Replies (12)0
Replies (12)
DStv (MultiChoice)'s replyOfficial
04 Oct 2022, 11:13Hi Mark Halpern,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2022, 11:13
Official
Hi Mark Halpern,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MH
Mark H's updateReviewer Update
04 Oct 2022, 15:41Thank you.
Sooner the better, as I would like to make a payment soon
Sooner the better, as I would like to make a payment soon
MH
Mark H's update04 Oct 2022, 15:41
Reviewer Update
Thank you.
Sooner the better, as I would like to make a payment soon
Sooner the better, as I would like to make a payment soon
DStv (MultiChoice)'s replyOfficial
04 Oct 2022, 16:20Hi Mark,
Kindly note that I tried to call you at 4:17pm today however the line does not go through. Please make a payment of R 839 to reconnect your services, this does not include the R 50 reconnection fee. Kindly provide an alternative number for us to call or provide a convenient time.
Kind regards,
DStv: Hello Peter Team
Kindly note that I tried to call you at 4:17pm today however the line does not go through. Please make a payment of R 839 to reconnect your services, this does not include the R 50 reconnection fee. Kindly provide an alternative number for us to call or provide a convenient time.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2022, 16:20
Official
Hi Mark,
Kindly note that I tried to call you at 4:17pm today however the line does not go through. Please make a payment of R 839 to reconnect your services, this does not include the R 50 reconnection fee. Kindly provide an alternative number for us to call or provide a convenient time.
Kind regards,
DStv: Hello Peter Team
Kindly note that I tried to call you at 4:17pm today however the line does not go through. Please make a payment of R 839 to reconnect your services, this does not include the R 50 reconnection fee. Kindly provide an alternative number for us to call or provide a convenient time.
Kind regards,
DStv: Hello Peter Team
Best regards,
MH
Mark H's updateReviewer Update
04 Oct 2022, 16:34I got to the phone too late.
This is the only number
***
This is the only number
***
MH
Mark H's update04 Oct 2022, 16:34
Reviewer Update
I got to the phone too late.
This is the only number
***
This is the only number
***
MH
Mark H's updateReviewer Update
04 Oct 2022, 16:41Please call me because it is still asking for R889 not 839, and I can't change this.
MH
Mark H's update04 Oct 2022, 16:41
Reviewer Update
Please call me because it is still asking for R889 not 839, and I can't change this.
DStv (MultiChoice)'s replyOfficial
04 Oct 2022, 17:18Hi Mark,
I tried to call you again at 5:17pm and the call was disconnected. Please check the amount due again.
Kind regards,
DStv: Hello Peter Team
I tried to call you again at 5:17pm and the call was disconnected. Please check the amount due again.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2022, 17:18
Official
Hi Mark,
I tried to call you again at 5:17pm and the call was disconnected. Please check the amount due again.
Kind regards,
DStv: Hello Peter Team
I tried to call you again at 5:17pm and the call was disconnected. Please check the amount due again.
Kind regards,
DStv: Hello Peter Team
Best regards,
MH
Mark H's updateReviewer Update
04 Oct 2022, 17:18Now it says R1328????
MH
Mark H's update04 Oct 2022, 17:18
Reviewer Update
Now it says R1328????
MH
Mark H's updateReviewer Update
04 Oct 2022, 17:19***
MH
Mark H's update04 Oct 2022, 17:19
Reviewer Update
***
MH
Mark H's updateReviewer Update
04 Oct 2022, 17:27I don't know why, but true caller was blocking your number.
This us sorted now, payment has been made, thanks for your intervention and assistance
This us sorted now, payment has been made, thanks for your intervention and assistance
MH
Mark H's update04 Oct 2022, 17:27
Reviewer Update
I don't know why, but true caller was blocking your number.
This us sorted now, payment has been made, thanks for your intervention and assistance
This us sorted now, payment has been made, thanks for your intervention and assistance
DStv (MultiChoice)'s replyOfficial
04 Oct 2022, 17:28Hi Mark,
There seems to be a problem with your line as I keep trying to call. The amount was showing that because you tried to reconnect Compact plus and Premium. I have rejected the quote and the amount now is showing R 833, 07.
Kind regards,
DStv: Hello Peter Team
There seems to be a problem with your line as I keep trying to call. The amount was showing that because you tried to reconnect Compact plus and Premium. I have rejected the quote and the amount now is showing R 833, 07.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2022, 17:28
Official
Hi Mark,
There seems to be a problem with your line as I keep trying to call. The amount was showing that because you tried to reconnect Compact plus and Premium. I have rejected the quote and the amount now is showing R 833, 07.
Kind regards,
DStv: Hello Peter Team
There seems to be a problem with your line as I keep trying to call. The amount was showing that because you tried to reconnect Compact plus and Premium. I have rejected the quote and the amount now is showing R 833, 07.
Kind regards,
DStv: Hello Peter Team
Best regards,
MH
Mark H's updateReviewer Update
04 Oct 2022, 17:29Amount paid.
Thanks for your assistance
All sorted
Thanks for your assistance
All sorted
MH
Mark H's update04 Oct 2022, 17:29
Reviewer Update
Amount paid.
Thanks for your assistance
All sorted
Thanks for your assistance
All sorted
DStv (MultiChoice)'s replyOfficial
04 Oct 2022, 17:42Hi Mark,
You're welcome.
Kind regards,
DStv: Hello Peter Team
You're welcome.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2022, 17:42
Official
Hi Mark,
You're welcome.
Kind regards,
DStv: Hello Peter Team
You're welcome.
Kind regards,
DStv: Hello Peter Team
Best regards,