Unacceptable pathetic service i have come accross

I came down to Ballito Wednesday 5 April- I called the call center to ask to deactivate my primary decoder and activate my holiday decoder. The signal would not get through and i was asked to unplug the power cable and the white cable and reboot- after doing so i got connection but did not check if the whole bouquet was working. I called again and the Multichoice recipient /call Centre told me to leave it a while to reset, as it was not working for a while . The next day i called again to report error 48/32 until this afternoon where i really got extremely up. The lady (call Centre) asked me to press help and the signal strength showed 80 % and quality 100% . She almost convinced me there is an error with the dish, until i arrived at my friend in Ballito and did a signal test, only to find out his signal was 60% and all channels worked. I have channels *** and up which all don't work and dstv sport app says application not available. I again call the call Centre at 1600 and again spoke to a call center lady and asked to speak to a supervisor. She asked and told me the same bull**** that all the others told me . I asked to speak to a supervisor. After 60 minutes of holding on i hung up the phone I decided to write this e mail and take it even further . In my mind i have never encountered such a useless company - probably worse that any municipality/Home affairs or any SOE . But in life what comes around goes around . All we require is a competitor to close you down, and that will come too and then hopefully, we can get better service from the new service provider