Unacceptable lack of service

For two weeks now we have had no pvr functionality on our decoder

At first we thought the decoder was faulty

But we took in the decoder at multichoice and swapped it out

Only to find the new one is not working E102-29 error comes up everytime we try to use the pvr function

We have a primary and secondary pvr

The primary works fine so it’s got nothing to do with the set up and the subscription

Dstv have disabled the pvr functionality on our secondary pvr

I sat on the phone for 30minutes with dstv and the promised within 48hrs it would be addressed

Well that was on saterday evening it’s now Wednesday evening and nothing has been done