Unacceptable

I seriously don't understand why don't they ask about your relationship with the person that you are trying to insure before they agree and take your money. They suppose to ask all the questions about relationships before. Multichoice insurance rejected my funeral policy claim because they said i **** and didn't stayed with the person and talked to the deceased "brother" which i doubt because one brother moved away before we even met him or his stepfather and the other brother is dead so i am not so sure about that. But this is also ridiculous because people take out claims of family that they only meet maybe once a year. But not they rejected me because of this ridiculous reason. What about my money i paid every month to them for this. Are they just gone take money from people and walk away??? After 6 months of waiting then they say no... this is something that i can't just leave like this because in the end of the day if i lived with the deceased or not WE are the ones that had the funeral for him OUR family not some "brother" that wasn't even at his funeral. It came from my mom's pockets and she arranged it. Not multichoice is giving me some ridiculous reason mxm