Unacceptable

I called DSTV 5 times today while being taken back wards and forth by their consultants I called ***complaining about signal connection after waiting for on an hour to speak to the consultant only to be told to call another number *** Then the consultant tells me she's not sure who can assist me she is now referring me back to calling the first numbers dialed *** I don't understand why it's such a hassle to get assistance at DSTV yet I'm a paying client via debit order. This is unacceptable!!!