Unacceptable due balances on Subscription

Good Day

Im writing this review as ive tried all the communication channels everyone ia giving me mixed answers which i dont know why.... its one account what is so difficult.

I canceled showmax long time so no deduction must be on my account for it.

since last year i paid R399 for my Compact Package with 2 extra devices R100 each which comes to R599.

a few weeks ago i downgrade to Family package but suddenly i owe dstv money not sure why, I was charged for reconnection fee but i wasnt disconnected and been in contact with DSTV regarding their app that shows R0 due on 01.01.0000 but no reply.

I had to pay R626 for a family package with 2 Xtraview which i feel its not right if the package was R279 and Xtra view is R100 why is there acces fees being added and reverse and subscription fees added and deducted.

Please fix my account and reverse the money that extra for next month cause if a package is R279 and i have two extra decoders its R100 each so it comes to R 479 and not over R600 please i cannot pay for something that lower than what i had.

If no action or correction is made further action will have to be taken and may lead to losing a customer as i do have Wifi i dont mind saving my money wasted on this company who doesn't care about his clients issues or bad experiences.