Unacceptable DSTV service, no Catch-up

DSTV,

Xolisile Kubheka phoned me this evening to explain a question regarding Disney+. I told her I am not interested and she should remove it from my account. (I never asked for Disney+ and to just add it to my account the onus on me to cancel before 3 months or automatically increase my debit order is an ********* business practice). A few minutes later my Catch-up stopped working with an error message that only certain DSTV packages have access to Catch-up. I am paying for the full bouquet and can only deduct Xolisile Kubheka messed up my account.

I phoned the call center and after a long debate, Sihle Kumalo told me he cannot help me and my problem has been sent through to technical and I should prepare to wait 24 to 48 hours for a response.

How pathetic is this? When I asked Sihle Kumaloto to speak with his supervisor he told me he left. It sounds like a really bad government department dealing with my query, and not a high-tech private company. I am really annoyed with the state of affairs and will escalate this to official media and hellopeter.

Dr Carl Jansen van Vuuren