Unacceptable Customer service agents being rude

In the 01.12.2021 I made a payment for my account at shotite as I normally do. On Friday the 01.12.2021 I was disconnected.. I tried to make contact with the customer service department and was out on hold by 2 different consultants. I got hold of Thembekile Khumalo from the CEO department and she assured to gete connected and she will have account reconciled. I also told Thembekile Khumalo of the situation of the previous 2 agents and wanted feedback to that and there was an email sent by Thembekile Khumalo saying she will have this looked into and get back to me. On Monday I contacted the contact center and went through the PE branch I spoke to a consultant and advised her if she 8s not able to assist she must put me through to someone that can. She went in saying I am going into you account I am checking then she put me in hold and call was dropped. I call back I spoke to an agent she advised that was Nomfundo Gumede I asked for her managers name and she said it was Nivashin. I a explained the situation and she was not able to assist when I asked her to speak to her manager she said she I working from home. She kept saying she is checking on the system and she could not even check the notes as everything would have been in the notes. This is not the type of service I pay for I have never been a late Ayer and this now is gonna effect my credit profile as I am currently in the process of getting a home bond. I really don't like the way I have been treated. I did work for a call center I am a manager this is just lot on.

Please can I get a call urgently.

Kind Regards

Mr V Maharaj

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