Unacceptable customer experience from Nhlanhla in the contact center

Good day DSTV, your self service functions are not user friendly let alone your contact center agents.

I recently changed my debit order date, your contact center agent didn't advise me on a pro-rata amount I was supposed to pay. Now I have been charged unnecessary reconnecting fees and had a horrible experience with one of your agents called Nhlanhla, he refused to provide his surname and refused to reconnect me.

Nhlanhla was really unprofessional, rude, unnecessary, unpleasant with me. I tried explaining my frustrations with him, instead he raised his voice with me, didn't answer my questions well nor addressed my query he then refused to reconnect me and told me his team leader will be in touch.

Nhlanhla you supposed to be a people's person and understand my frustration and look through my profile in regards to why I'm so unhappy. You failed to do that nor calm me down, rather you added more fire to my frustration.

I really didn't appreciate your service Nhlanhla and certainly wouldn't want to speak to you again.

The reference I was given by Nhlanhla: ***1/I258