FN
Fortune N
1 reviews | Active since Jul 2015
15 Jul 2015, 14:21
Unacceptable billing errors
My debit order did not go through as scheduled on the 1st of June due to some technicalities with my bank. I then decided to pay via EFT using my FNB online banking. I found multichoice to be a pre approved beneficiary and paid R892 into that account. Come July 01 multichoice tried to debit double to cover for June which I had already paid. Albeit funds in my account were not enough and this did not go through. I called and was asked to send proof of payment to now up to 4 email addresses. To date my problem isn't resolved. And on calling am told the two payments made, one in June and the other in July( to an account given as a correct one by call centre agent Nomthandazo) DO NOT reflect!! I wonder what is really going on?? Can someone who is able to help get back to me because I'm tired of playing yoyo with the call centre agents!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Jul 2015, 15:47Hello Geggs,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the billing on your account .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the billing on your account .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Jul 2015, 15:47
Official
Hello Geggs,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the billing on your account .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the billing on your account .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,