1 reviews | Active since May 2016
UNACCEPTABLE BILLING
The 10/08 I spoke with Nazlee and she reconnected my services and we agreed that next payment date is 02/09/17 and my services was reconnected and she politely apologized. My services is now again dis connected and sms is demanding R543. My invoice for August show -R130? I have called in 2/3 times ad no joy as every consultant explains something else...THIS IS UNACCEPTABLE. PLEASE COULD MY SERVICES BE RECONNECTED. SO IN TOTAL R1187 ?
Dear Jillian
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Jillian
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Jillian
Thank you for bringing the matter to our attention.
We have listened to the call and can confirm that incorrect information was given by Nazlee. Please accept our apologies for the inconvenience caused in this regard.
As discussed, we have reversed the reconnection fee's that were charged.
Furthermore, we have credited your account with half the amount due. The total amount due is R226.95 and we have credited you with R113.48.
Kindly make a payment of R113.48 to update the account until the 1st September then on the 2nd the monthly subscription will be due for an amount of R574.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,
Dear Jillian
Thank you for bringing the matter to our attention.
We have listened to the call and can confirm that incorrect information was given by Nazlee. Please accept our apologies for the inconvenience caused in this regard.
As discussed, we have reversed the reconnection fee's that were charged.
Furthermore, we have credited your account with half the amount due. The total amount due is R226.95 and we have credited you with R113.48.
Kindly make a payment of R113.48 to update the account until the 1st September then on the 2nd the monthly subscription will be due for an amount of R574.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,