Unacceptable and unfair service from DSTV!

Absolutely appalled by Multichoice DSTV, we purchased a new decoder 2 weeks ago, and called in as it was not allowing us to select ‘my DSTV channel’ group. Called the contact number *** @ 10:55 on 20/12/3020 and spoke to Whitney, after explaining the issue she asked us to select a few options online and then placed us on hold for over 30 mins! Until the call timed out and cut off. This is unacceptable service to say the least. A customer should never be placed on hold for this long, with no communication, only to be abruptly cut off. We then called in again @ 10:55 and spoke to Leticia, who tried to assist us but was unsuccessful. We were then told to test the decoder as it could be faulty. This is extremely inconvenient for us, as we are unsure how a brand new decoder could be ‘faulty’. So we have now used hours of time, hundreds of Rands in airtime and still expected to do testing at our cost. This is absolutely shocking service from DSTV. I think it would be best to cancel and stick to Netflix and showmax.