MS
Michael S
1 reviews | Active since Jan 2016
11 Jan 2016, 19:19
Unacceptable
I do not have the latest PVR. I have an older decoder. Received a message to advise that there is a problem and that the catch up channel is not updating. All good and well but that's really not my problem. I think it is only fair that there is a reduction in subscription fees until the problem has been resolved. I rely on the catch up channel for obvious reasons.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Jan 2016, 08:20Hello Budgie2548,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply19 Jan 2016, 08:20
Official
Hello Budgie2548,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team