1 reviews | Active since Oct 2012
UNACCEPTABLE
I am now frustrated with Dstv as I have patiently waited for them to get back to me<br> with my query, they were suppose to get back to me two weeks ago, I made contact<br> with them via email as was given an upcoming balance due, in this I noticed that they<br> still deducting an insurance premium even though I have cancelled this months ago.<br> <br> I am still awaiting on them to rectify my account and re-issue the money they <br> overcharged me with, this is totally unacceptable for me to continiously send<br> emails and sms's and requesting you guys to fulfil your side. I just hope that you<br> return my money +/- R180 as soon as possible otherwise I will contact the<br> Ombudsman or Icasa.
Thank you for taking our call today.
As discussed, we have referred your query to our insurance department for further assistance. We sincerely apologise for the inconvenience caused in this regard.
Please refer to your personal email address for a detailed response regarding your DStv account.
Thanks again for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
Thank you for taking our call today.
As discussed, we have referred your query to our insurance department for further assistance. We sincerely apologise for the inconvenience caused in this regard.
Please refer to your personal email address for a detailed response regarding your DStv account.
Thanks again for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,