rC
retasha C
1 reviews | Active since Oct 2012
12 Aug 2015, 10:49
UNACCEPTABLE
I CALLED YESTERDAY TO CONVERT MY PACKAGE TO COMPACT AND WAS INFORMED BY WENDY THAT I CAN ONLY DO SO FOR THE NEXT DEBIT ORDER DATE OF 2ND SEPTEMBER, I INFORMED HER THAT IS NOT WHAT I WANT, I EXPLAINED TO HER I WANT IT DOWN GRADED IMMEDIATELY SO THAT I DO NOT HAVE A BILL ON THE 2 SEPTEMBER AS I AM IN ADVANCE CURRENTLY, SHE WENT OFF OVER AND OVER EXPLAINING TO ME IT DOES'NT WORK THAT WAY AND THAT SHE CAN DOWN GRADE IT NOW BUT I WILL STILL HAVE TO PAY R399 ON THE 2ND SEPTEMBER AS PER TERMS AND CONDITIONS, THIS IS UTTER NONSENSE, I HAVE ON NUMEROUS OCCASIONS DONE THIS, I ASKED HER WHAT WILL HAPPEN TO MY ADVANCE AMOUNT AND SHE COULD NOT ANSWER ME, I TOLD HER EMAIL ME THE TERMS AND CONDITIONS STATING THAT, SHE HASN'T DONE IT YET, SHE ALSO SAID SHE WILL HAVE THE INSURANCE DEPARTMENT PHONE ME AS I WANT TO CANCEL THAT TOO, NOBODY HAS PHONED ME YET, IF THIS IS THE RULE THEN MULTICHOICE IS ROBBING US AS CLIENTS, WHEN I UP GRADED I WASN'T INFORMED OF THIS RULE, I WILL BE TAKING THIS MATTER FURTHER. REFERENCE NO:I95987
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Aug 2015, 08:41Hello retashaclinton17,
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please be informed that we now allow you to upgrade your DStv package any time during the month. We don't want you to miss out on any special events or shows on channels which are not on your current package. When you upgrade, you'll need to immediately pay the difference in subscription fees to honour the contract.
You will only be able to downgrade or suspend your services once a month. This simply means that you can only downgrade your package on the day your next subscription payment is due.
Please refer to your personal mail address regarding the payment due on your next payment date.
We have forwarded your insurance query to our DCC department. You can also contact them on ***. Our insurance team operates from Monday to Friday at 08h00 to 17h00.
Thank you for contacting us. Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Dinah
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please be informed that we now allow you to upgrade your DStv package any time during the month. We don't want you to miss out on any special events or shows on channels which are not on your current package. When you upgrade, you'll need to immediately pay the difference in subscription fees to honour the contract.
You will only be able to downgrade or suspend your services once a month. This simply means that you can only downgrade your package on the day your next subscription payment is due.
Please refer to your personal mail address regarding the payment due on your next payment date.
We have forwarded your insurance query to our DCC department. You can also contact them on ***. Our insurance team operates from Monday to Friday at 08h00 to 17h00.
Thank you for contacting us. Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Aug 2015, 08:41
Official
Hello retashaclinton17,
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please be informed that we now allow you to upgrade your DStv package any time during the month. We don't want you to miss out on any special events or shows on channels which are not on your current package. When you upgrade, you'll need to immediately pay the difference in subscription fees to honour the contract.
You will only be able to downgrade or suspend your services once a month. This simply means that you can only downgrade your package on the day your next subscription payment is due.
Please refer to your personal mail address regarding the payment due on your next payment date.
We have forwarded your insurance query to our DCC department. You can also contact them on ***. Our insurance team operates from Monday to Friday at 08h00 to 17h00.
Thank you for contacting us. Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Dinah
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please be informed that we now allow you to upgrade your DStv package any time during the month. We don't want you to miss out on any special events or shows on channels which are not on your current package. When you upgrade, you'll need to immediately pay the difference in subscription fees to honour the contract.
You will only be able to downgrade or suspend your services once a month. This simply means that you can only downgrade your package on the day your next subscription payment is due.
Please refer to your personal mail address regarding the payment due on your next payment date.
We have forwarded your insurance query to our DCC department. You can also contact them on ***. Our insurance team operates from Monday to Friday at 08h00 to 17h00.
Thank you for contacting us. Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Dinah
Best regards,