Unacceptable

This is a second complant i lodging because multichoice has not responded to my first,i made a payment on the 31/01/2018 which according to mulchoice is not showing on their side which is very strange cause i made 2 other payments the same way,was told to send through proof of payment which i did 10 times already bu the payment has not been allocated its been 19 days yet they said it will take about 48 hours,their call centre staff r very rude,i have to call in every morning to reconnect the service because they disconnect every night,this is so pathetic,i need someone to sort this out urgently