Unacceptable

I received a sms stating that I need to pay R242.19, then I emailed your department on the 30th October questioning why when I've paid up my account until 2nd December. I called on the 31st October and asked your consultant Gregory what's happening on my account and why I should I pay, he said he will email me the next day as he saw they overcharge me but for what he needed time to establish, he informed me not to pay as its Dstv system fault, I'm still awaiting on his email or call. Earlier your consultant telephonically stated I needed to pay that amount and when we went through the account together and when she didn't make sense to me as I asked her to explain things step by step and when she couldn't answer then I asked her to have her team leader or manager call me and I'm still awaiting for someone to call me, very unprofessional as we spoke before 5pm already. Now I saw again a mail message to remind me, I need to know what's happening on my account and where has all my money gone too. This is totally unacceptable and threatening me with disconnection fees etc is pathetic. Can a Manager that knows what's happening on my account call and more importantly fix my account.