LK
Louis K
1 reviews | Active since Sept 2014
11 May 2015, 19:43
Unable to upgrade via website or USSD or phone
I'm unable to upgrade my dsTV package from Access to Family. I've tried the self service option on the website as well as the USSD option (*120*68584#), but both seem to fail for some reason. The number listed on \Information Central"***) is also not a Multichoice number - this number is for the Department of Justice. ***?!<br> <br> This is the second time I have had this problem. Since the website has been \""upgraded\"" I have experienced these problems.<br> <br> Please fix your website & upgrade my package from Access to Family."""
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 May 2015, 13:23Hello Lula69,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply13 May 2015, 13:23
Official
Hello Lula69,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert