1 reviews | Active since Oct 2016

05 Oct 2016, 12:12

Unable to suspend OR cancel DSTV subscription TODAY!! ****************!!!!

<p>I've moved house and only taking occupancy on the 23rd of this month. I am staying at a friend in the interim and all my stuff is in storage. Including my ******* DSTV DECODER!</p> <p>I called this morning, advised them of my situation and asked if it could be SUSPENDED till the 23rd as it is a month to month contract which i pay in advance!</p> <p>Not only were the two agents I spoke to completely unhelpful but their attitude is disgraceful! I was told I CANNOT suspend OR cancel till the 2nd of next month which is my D/O date!!!!!!!!!!!!! I AM A PAYING CUSTOMER!!! Where is the customer service here?!?! This is ****************!!!! Please cancel my Dstv subscription IMMEDIATELY!and I will be boycotting the **** outta Dstv!! ****** *******!! Thembisile and Mpho- USELESS, UNHELPFUL and borderline RUDE!! Thembisile advised I CANNOT be put through for the survey to rate her, I will get a message after to do so. Strange that in the beginning of the recorded message at the start of the call you are advised to REQUEST to be put through! Still awaiting text message for survey and I called 2hours ago. MULTICHOICE these are the kinds of people you are employing as CUSTOMER RELATIONS AGENTS???????!!! The two of them did ABSOLUTELY NOTHING to even TRY and assist me!! Mpho told me there is ABSOLUTELY NO WAY I can cancel or suspend REGARDLESS of my sistuation!! I did my research and see that this complaint is a common one on Hellopeter. I expect someone is SENIOR management to contact me TODAY to sort this out. Regardless of the outcome, you have now lost a loyal and paying customer. I want a refund for my money for October and thereafter I want ZERO to do with ANYTHING MULTICHOICE related. My storage unit is currently enjoying PREMIUM Dstv for around R950 this month! ABSOLUTE ******* SERVICE!!!!!!!!</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2016, 12:35
Official

Dear LanBanan Bananshki

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2016, 16:04
Official

Dear LanBanan Bananshki

We understand your frustration in this regard, unfortunately service can only be disconnected on your payment date yours being the 2nd of every month, you have to inform us on or before your payment date to disconnect the service.

Kindly find this link for our terms and conditions for more information : http://www.dstv.com/topic/service-customer-terms-and-conditions-***5 for more information.

Further we have scheduled disconnection for the 2nd of November. Thank you for your invaluable support.

Regards

Elna

's update06 Oct 2016, 17:33
Reviewer Update

So after researching on Hello Peter I see you do this for SOME clients but not all. No problem. As I said earlier, I will be boycotting the **** out of DSTV. Cancel my entire subscription same time! This is a formal, official and PUBLIC request.

ABSOLUTE WORST service I have EVER received!! You people are ****S!! Lets just call a spade a spade here. ****EN *******!!!

Why dont you resond to the rest of my message????????? What is being done about your two USELESS, LYING employees??

Because Multichoice has the monopoly of South Africa in terms of Digital Satellite Tv this is how you people treat your PAYING customers??!!! GO GET ****ED!!! TRULY!!!

I will NEVER EVER AGAIN subscribe to your ****, **** service!!

Your **** customer service has reduced me to a cussing neanderthal!!! Much like your ENTIRE company!!! I actually CANNOT BELIVE the DISGUSTING level of service and **** attitude!!

God help you people if you debit my account after this.!!! I will TRULY spend the REST of my LIFE suing you!!!!!

ROGUES!!! VILLAINS!!! *******!!! 2STAR RATING *******S!!!

's update12 Oct 2016, 14:15
Reviewer Update

And 5 FULL days and still no response to the rest of my query. Was to be expected.

Thank you DSTV / MULTICHOICE for absolutely NOTHING!