Unable to subscribe new services

Hi,<br> <br> Following are my details:<br> Arivarasan Elangovan<br> DSTV account no. ***8<br> +***6<br> <br> I'm writing this with a huge disappointment, as Multichoice is providing inferior services at an expensive pricing and is least bothered about the customers.<br> <br> The subscriptions on my DSTV decoder have been removed (as per schedule). Now I'm unable to reconnect the services, neither through self service website nor through telephone. Every time I call the customer care, I'm being placed on hold for more than 20 mins. and then they say that the services can't be connected due to technical issues and I have to call back later. After 4 calls since 8:00 AM this morning, I'm being advised to wait till tomorrow to see if things are working. Absolutely ridiculous and atrocious. The self service website is down 24*7 and the customer care executives are also helpless because of the faulty system which is always offline. This happens every time I try amending the package. Dear Multichoice, you must feel ashamed for not being able to provide customer service. I'm sure this feedback is not going to change things. You are doing a monopoly in the country and you are least bothered about the customers.