Unable to stream

i have been calling Multichoice for over 2 weeks now and have spent over R400 in airtime dealing with their agents. My problem is i am paying for a premium subscription with an explora but i do not have access to live streaming online. i have dealt with ***, connect, supersport and live chat. I find it hard to understand that not one of these centres can help or even phone me back, i have been promised a call back everytime i request to speak to a Manager. I have spoke to 2 supevisors who also said they were escalating to technical and they will personally give me feedback within 24 hours but they never call back.<br> <br> I am not asking for any favours i want the service that i am paying for!!!